Paying to buy back online? ‘Not allowed’ for some, an ‘anti-violence’ weapon for others

This is an additional (slight) cost that can change a lot of things. Since the end of April, ready-to-wear brand Zara has paid to return items purchased online. To restart the package, it costs 1.95 euros. H&M’s other fast fashion giant has the same logic, and other brands could follow. In question, of course, the cost of delivery, which rose due to higher energy prices, and therefore transportation. Either corporate profit loss.

These paid returns haven’t been circulated yet, but if so, how would our Internet users react? We asked them the question.

“He really takes us to the bathroom.”

As you might expect when talking about the additional cost, the vast majority of people who have responded to our call for testimonials are against paid referrals. “It will slow me down,” Monique warns; “In some cases, I won’t buy,” adds Nina. Sandy asserts that this “would be a strong deterrent: I would review my need, not buy it for fear that it wouldn’t fit and thus I would lose money in battle.”

The same argument appears over and over again: to charge a yield would be commercial nonsense. “We try to trust the brands in terms of size, material, and conformation… If in addition to buying, trusting and being wrong, (you) have to pay for a return, I find that unacceptable,” Judge Cassandra. Because yes, let’s not forget the delivery. Megan declared: “We’ve already paid enough for it and it’s often disastrous. So if we additionally have to pay for a return, that really takes us for the bathroom.”

“I don’t have time to go shopping anymore…”

Free returns are of course a convenience. We skip the clip in a frantic fitting room after 40 minutes of waiting, to choose at home between an M or an L, crimson red instead of ruby, before bringing back the superfluous. But if it pays off, what about geographical distance? Agathe puts it another way: “For country people, it’s not necessarily easy.” This is the case of Druitt: “You have to drive 40 minutes to find stores, often very expensive and in bulk, and there is almost nothing. I have to order online, but the volume is not fixed at all sometimes, (no I have to) bring it back. If they became responsible, (…) I wouldn’t know how to dress.”

This saving of free time that may disappear also worries Elodie, but not for the same reasons: the young mother of three “doesn’t have much time to go shopping…”. Hence returning a packet, by definition, is already a limitation, some say. “Having to take a shift at work or stand in line for two hours on a Saturday morning, I was frustrated for a while,” Florian complains.

but how? Lionel has already taken the lead. “I completely avoid sites that charge for returns. (If that’s the case), they don’t want to sell. I’ll look elsewhere.” Another simpler solution, but one that requires a trip: “I still prefer to bring or return the wrong thing at the store,” Marie says. The third method is the method of Robert, a trader at heart. If the dress size or color is not suitable, he will not send it back…but he will resell it on Leboncoin.

Why is there no middle ground?

Lots of opinions that do not highlight the other part of consumers, those who understand this shift to payment. O’Reilly, who works specifically in the delivery sector, says she’s “Archie.” She develops, “Many are those who buy on a whim and return or don’t receive their packages. Or simply those who order clothes every week (I’m not exaggerating)”. Anitshka adds a layer: “People buy 3 different sizes to take advantage of free shipping and only keep clothes that fit them…”. Eliana insists that behaviors are harmful to the planet. “Retailers need to be more transparent: Tell customers where returns are being sent and the carbon emissions their purchases generate.”

So we have negatives. to me. Only the middle solution remains. Jean-Pierre epitomizes it: “I find it really normal to charge returns if you don’t take the item, it will prevent abuse. On the other hand, if she wants to change the size or color, she can still be free.” The philosophy of “at the same time” which is also the philosophy of François. “If there is something wrong or wrong with the shipping, it is up to the seller to take responsibility for the return. On the other hand, if it is about convenience test, it is up to the customer to pay.” That’s fine, because we have to leave you. The delivery guy just rang.

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